The Plan for Success


We work systematically to understand and identify regional needs and promising practices, recognizing every community has untapped ideas.​


We engage with payors, providers, patients and community members on the front end of the process, connecting and leveraging resources to create and refine health innovations.


We use evidence to drive care, payment and policy reforms that sustain effective and equitable approaches, then replicate what works.​

From Idea to Design

Our 7 Step Process

1. Topic Identification

Identify needs within a sustained focus area.

2. Prioritization & Selection

Prioritize potential interventions and opportunities for system improvement. Establish a theory of change.*

3. Topic Launch

Engage those most impacted  to inform and refine our opportunity for reform.

4. Topic Action Teams

Establish core metrics and potential outcome targets. Design model of care and prepare for sprint testing.

5. Innovation Sprint

Identify sprint sites to test proof of concept. Apply learnings from the sprints to further refine the model. Develop an implementation assistance plan.

6. Demonstration Project

Replicate proven interventions and establish a business case that benefits those most impacted .

7. Systems Change

Communicate evidence from demonstrations. Scale and sustain payment and policy reforms.

We Provide

Research & Evaluation – With rigorous program evaluation and analysis we assess opportunities for impact and capture essential information.

Model Design – We convene key stakeholders to develop interventions and identify new or different models of care to pilot across the Carolinas.

Implementation Assistance – By including stakeholders and communities from the start, we achieve fidelity to proven models and reliable data collection.

Information Sharing – We create and disseminate key learnings and outcomes to enhance future innovations.

Policy & Payment Reform – By including critically important partners at the beginning of the process, we create an environment to scale and sustain with proven interventions through effective advocacy.


We Measure

1)  Meaningful improvement in health

2)  Reduction in health disparities

3)  Improvement in patient and provider satisfaction 

4)  Positive return on investment


Learn About Our Programs